? Headset Not Working with RingCentral - Try This:

1. Check the Basics

• Is your headset plugged in properly?

  • If it's USB, try unplugging and plugging it back in.

  • If it's Bluetooth, make sure it’s connected and charged.

• Test your headset in another app (like YouTube or Zoom) to confirm it works.

?️ 2. Set the Headset as Default in RingCentral

In the RingCentral Desktop App:

1. Click your profile picture (top right).

2. Go to Settings > Audio.

3. Under Microphone and Speaker, select your headset.

   • (It may be listed by brand name or “USB Audio Device”)

4. Click Test to make sure sound is coming through.

5. Click Save.

In the RingCentral Web App (Browser):

1. In Chrome/Edge, click the lock icon next to the URL.

2. Set Microphone and Sound permissions to "Allow".

3. Go to Settings > Audio inside the RingCentral app and select your headset.

?️ 3. Check Your Computer's Sound Settings

On Windows:

• Right-click the speaker icon in the bottom right > Sound settings.

• Under Input and Output, select your headset.

On Mac:

• Go to System Settings > Sound.

• Set your headset for both input and output.

? 4. Restart RingCentral

• Fully close the app and reopen it. Sometimes changes don’t take effect until a restart.

? 5. Clear Cache (Desktop App Only)

• In RingCentral:
  Settings > Help > Clear Cache and Restart

? Still Not Working?

• Try a different USB port (for wired headsets).

• Re-pair Bluetooth headset: Disconnect and reconnect via system Bluetooth settings.

• Update audio drivers (for Windows users).

• Uninstall/reinstall the RingCentral app if it’s persistently glitching.