AJ (What To Do)

Before Clocking In: Prep for the Fight

• Use the Restroom: Clear the deck for a focused mission.

• Set Up Your Station: Stow your lunch/drinks in the fridge and handle any personal tasks.

• Mindset Check: Gear up to defend freedom and deliver world-class service with Infowars intensity!

Clock In(7:45AM): Launch the Mission

• Start Computer & Programs: Fire up all critical tools and websites:

  • Shopify (Alex Jones Store and Real Alex Jones, keep at least 2 windows open for your primary line of business).

  • Freshdesk for ticket management.

  • ShippingEasy for tracking and shipping.

  • Canada Post, USPS, and Global Post Tracking for order updates.

  • Official websites (thealexjonesstore.com, realalexjones.com).

  • RingCentral for phone calls.

  • Slack for team communication.

  • ChatGPT/Grok for crafting high-energy responses.

  • Issue Log Spreadsheet for tracking disputes and trends.And any other sheets needed for the day.

• Check Email Queue: Log into Freshdesk and prioritize overdue/oldest tickets, working toward the newest.

• Attend the morning company and customer service meeting 

Morning (Before 9:00 AM): Emails

• Tackle customer emails with urgency, using a bold, patriotic and professional tone:

  • VIP Code Usage: Guide customers to apply VIP codes at checkout on thealexjonesstore.com for discounts or doubled sweepstakes entries.

  • Canceling Subscriptions: Confirm cancellations via Recharge or OptimalHuman.com, ensuring no further charges (e.g., cancel subscriptions started on April 3, 2025). Offer store credit (e.g., $36.13 or $74.97) if overcharged.

  • Order Status: Provide tracking numbers from ShippingEasy (e.g., 9400111206240817157021) or USPS/Canada Post/Global Post links, noting expected delivery (e.g., May 19, 2025).

  • Delivered but Not Received: Verify tracking, advise waiting 48 hours, and offer reshipment if lost (e.g., after May 20, 2025, for Fayetteville, AK delays).

  • Address Updates: Update in Shopify (e.g., to 1411 W Hensley Blvd, Bartlesville, OK 74003 or 43-4750, 228 Street, Langley, BC, Canada V2Z 0A9) and confirm with the customer.

  • Unintended Subscriptions: Check Recharge for errors, cancel if needed, and offer store credit.

  • Contacting Alex Jones: Explain Alex isn’t directly reachable but invite feedback via info@thealexjonesstore.com.

  • Shipping Locations: Confirm U.S. and Canada shipping (no Australia) and clarify details.

  • Missing Items: Verify orders in Shopify, reship missing items (e.g., shirts to 82 Coosaw River Dr, Beaufort, SC 29907), and offer free mystery shirts (request size) if items like InfoWars Gym Towel are out of stock.

  • Wrong Items: Arrange returns (unopened/unworn) or reship correct items (e.g., Sea Moss instead of testosterone booster) with prepaid labels.

  • Shipping Time: Inform 48-72 hours for processing

9:00 AM: Phones Activate – Battle Stations!

• Turn off DND on RingCentral and handle calls while continuing emails during downtime.

• Phone Inquiries: Address the same topics as emails, plus:

  • Order Placement: Promote deals (e.g., free shipping on U.S. orders over $99, VIP discounts), collect shipping/billing addresses (e.g., 1539 Tavern Rd, Alpine, CA 91901 with apartment number), process payments, and confirm tracking numbers will be emailed post-shipment (48-72 hours).

Post-Meeting: Back to Action

• If the email queue is light, pivot to:

  • Customer Reviews: Monitor reviews, request removal of low ratings (e.g., 1-star or 3-star) after resolution, and thank customers for updates (e.g., for supporting Infowars).

  • Rate Alerts: Check shipping rate issues if the standard person is out.

  • Abandoned Carts: Send high-energy follow-ups urging customers to complete purchases.

• Reassign more emails to yourself in Freshdesk to stay productive.

Afternoon (Second Half of Day)

• Schedule rate alerts or review follow-ups as needed.

• Continue emails and calls, logging disputes/trends (e.g., shipping delays, product feedback) in the Issue Log Spreadsheet.

End of Day (4:30 PM – 5:00 PM): Wrap-Up

• Compile sales, refunds, and daily trends (e.g., top sellers like Ultra Methylene Blue, common issues like address errors).

• Send the report to Justin by 4:30 PM via email/Slack.

• Update sales/refunds in the shared spreadsheet.

• Ensure no urgent Freshdesk tickets remain.

Clock Out (After 5:00 PM)

• Once emails are cleared, calls handled, and reports sent, clock out!

Daily Goal: Keep customers pumped, Justin informed, and the mission unstoppable. Stay flexible, channel the passion, and let’s keep liberty alive!