Optimal Human Superfood Greens
Type: Daily nutritional supplement
Take one scoop in the morning with breakfast.
Ingredients:
90+ (organic greens, probiotics, spirulina, chlorella, mushrooms, ashwagandha)
-cordyceps are plant based (not BUGS)
Benefits:
30 Days:Improved Hormone Balance, Better Sleep, Digestion, Focus, and Metabolism
60 Days:Reduced Cortisol Levels, Improved Endurance, Long Term Gut Microbiome Balance
90 Days: Long Term Resilience to Stress, Reduced Brain Fog, Peak Endurance, Anti-Inflammatory effects, Improved Cholesterol
Pricing:
$49.99 (single tub), $99.98 (couples), auto-renews monthly
Taste:
Matcha-like
Taste Tips:
Half and half - water and cranberry juice
Adding to pre-workout drink
Blending with citrus fruit
Mixing it with V8 Juice
Adjust the amount: If the taste is too strong, try using a little less powder per serving to suit your preference.
Gluten:
The ingredients are all GF but OH is manufactured in a facility that may have wheat
Cancelation Policy:
If they signed up for the 30-day free trial and received a complimentary welcome kit, they’re committed to the full 30-day trial period, and cancellations for the free welcome kit subscription cannot be processed during these first 30 days. However, if they’ve paid for a product (like a 30-day tub at $49.99 or a couples subscription at $99.98), they can cancel their subscription at any time, including within the first 30 days.
How to send account links:
Access account profile ⇒ View subscription ⇒ Customer portal links ⇒ Copy “Overview”
-Choosing “Overview” will help them view their account whether it is skipping refills, updating billing, ect.
Steps of cancelation:
Offer to skip refill (at max 3 months)
Note leave a note on Shopify profile timeline with your initials of what you did
Note in email Log
Respond to CX
Note in OH cancelation sheet
Trends: and responses
“Cancel my subscription”
Free Trial Customers: Inform them of cancellation eligibility date, explain policy, and confirm upcoming refill has been skipped, giving them [X days] to cancel without further charges.
Paid Customers: Highlight any price drops, offer to skip/pause subscription, and proceed with cancellation if requested.
“Cancel my subscription and refund me for my refill”
Confirm subscription and refill cancellation. Inform customers that refunds take 5-10 business days. Thank them for trying the product.
“Address changes”
Update address in recent orders, Recharge, and Shopify. Prioritize new orders if applicable.
“Adjust frequency”
Allow skipping 1-4 months (avoid longer unless necessary). Inform the customer of the next refill date and amount. Note charges process the night before the recharge date.
“Do you do international shipping”
Yes but not directly through Optimal Human page, if they would like to order and it is international, direct them to Amazon
Refund Policy:
record all refunds on sales sheet
Opened product: not accepted, as they are unusable upon return
Response: “Due to our return policy, we are unable to accept opened product due to the product not being usable upon return”
Shipping costs: Customer is responsible for return shipping unless the product was damaged or incorrect.
Response: “Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect upon delivery.”
~only send a return label when it is a serious issue, the customer reached out and we did not respond in time to cancel order, or manager(Justin) approves issuing label
How to handle OH Disputes:
Common reasons- "Fraudulent charge” , “Charged for a subscription that was “cancelled”, or sometimes “Charged for a returned product”, “Product unacceptable", “Duplicate and unrecognized charge”
1.Include a screen shot of cx timeline at the bottom of the order Shopify page
2.Include a screen shot of the order summary at the top of the Shopify page, include the address and name in this screenshot.
3.Use approved support channels to assist with responses
4.Other usable screenshots include- USPS tracking information, email receipts, cs notes on order timeline, Refund and Cancellation policy. (both found on OH website)
How to cancel subscription:
Access account profile ⇒ View subscription ⇒ Click Actions ⇒ Cancel subscription ⇒ Click “Other” & “Send a cancellation email”
How to make changes to their subscription:
Adjusting Frequency
Access account profile ⇒ View subscription ⇒ Click Actions ⇒ Edit frequency
Skipping refill
Access account profile ⇒ View subscription ⇒ Click Actions ⇒ Reschedule next order
Changing product (1 or 2 tubs)
Access account profile ⇒ View subscription ⇒ Click Actions ⇒ Edit Subscription product ⇒ Variant drop down: single, couple, mixer & refill, Couple Mixer & Refill
USP Grade Methylene Blue
Ingredients:
Ro & DI Water, Organic Glycerin, Vanilla Planifolia Fruit Oil, Mehtylthioninium Chloride, Natural Flavors, Citric Acid, Organic Stevia Rebaudiana Extract, Potassium Sorbate
Suggested Use:
Shake well before use, Take 1 mL (20 drops) daily in water, juice or dropping directly onto the back of the tongue
Benefits:
Supports enhanced mental clarity, focus, and sustained energy, with users reporting sharper focus and reduced brain fog
Made in the USA: Formulated & bottled under pharmaceutical standards
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